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Refund and Exchange Policy

NO CASH REFUNDS
WABI SABI AND SALE ITEMS ARE NOT ELIGIBLE FOR REFUND OR EXCHANGE.

Our Exchange Policy

We are happy to offer an exchange or a store credit for products returned in their original condition within 7 days of purchase.

CLICK HERE TO BEGIN THE RETURN PROCESS

Within North America:

$20 Return Shipping from the Canada and US. If you are located in Canada or the Contiguous United States, we will send you a shipping label at a cost of $20 that we will deduct from your return. The process is really easy. Simply click on the green button above to start the process!

Outside of North America

If you are returning a purchase from outside North America, simply click on the green button above to start the process!


The Fine Print


-- If 7 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.

-- Please let us know in advance if you require more than 7 days and we will try to accommodate you.

-- To be eligible for an exchange, your item must be unused and in the same condition that you received it, tags attached.

-- Customers are responsible for shipping the item back to the store.

-- Gift cards are non-refundable.


With regards to our Avatar sariKNOTsari Pure Silk Upcycled Vintage Collection


Opting for vintage saris guarantees the uniqueness of our items and aligns with a sustainable lifestyle. However, it's important to note that this choice may result in occasional imperfections.

Rest assured, we've thoroughly inspected each garment, addressing any issues by mending or patching as needed.

We are happy to send patches or exchange any piece that you discover has imperfections that you had not anticipated within 7 days of purchase.

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Combined Shipping

We’re happy to share that we’ve finally found a reliable way to ensure you’re refunded for shipping when multiple orders are combined or when your order qualifies for free shipping.

For orders placed on the day of a Sneak Peek release, any excess shipping costs will be refunded to your original payment method within 72 hours of the Sneak Peek release.

On regular days, any extra shipping charges will be refunded when we generate your shipping label and ship your order.

If you have any questions, feel free to reach out to us!

Local Pick Up

We offer local pick up as an option at checkout. You will be prompted to choose between Local Pick Up or Shipping.

Once we have prepared your order, you will receive an email lettng you know that your order is ready for pick up. 

Orders are generally ready for pick up within three days.


Shipping Within Canada and the US


Free Shipping

We offer free shipping on all orders over $500 before tax. Shipping is calculated at checkout, or select local pick up with you wish to pick up in store.

Processing Time

We have a processing time of 1-5 business days, excluding weekends. However, we strive to have your package ready within 3 business days.

Once your order has been processed, you will receive an email with a tracking number.

Combined Shipping

We’re happy to share that we’ve finally found a reliable way to ensure you’re refunded for shipping when multiple orders are combined or when your order qualifies for free shipping.For orders placed on the day of a Sneak Peek release, any excess shipping costs will be refunded to your original payment method within 72 hours of the Sneak Peek release.On regular days, any extra shipping charges will be refunded when we generate your shipping label and ship your order.If you have any questions, feel free to reach out to us!

What If My Order is Urgent?

If your order is time-sensitive or you need it urgently, please reply to your order confirmation email to let us know, and we will do our very best to prioritize your shipment.

International Shipping

We are happy to ship internationally. You can select your preferred shipper from those offered at check out. Please message us if you have any specific questions or concerns.

Please note that your government may require you to pay duties and taxes for your shipment before releasing it to you. Unfortunately, we have no control over this cost.